Shipping policy
Shipping Policy
Please anticipate that it may take 3-7 business days for us to process and ship your order. All quoted shipping times should be added to the processing time.
We ship via USPS and will send tracking information via email at the time of shipping for packages sent via First Class Package or Priority Mail.
By making a purchase from this store, you agree to the following shipping agreements:
- You agree that you have provided a correct and secure mailing address.
- You agree not to hold this store responsible for a package that is lost or damaged by USPS.
- You understand that this store is not responsible for any package that is stolen from your address.
- Refunds will not be issued for items lost or damaged by USPS, as we closely follow USPS shipping and packaging standards to ensure your items make their way to you safely.
- You are responsible for filing a claim for a refund through USPS if your purchase/package has been damaged or lost.
- If your package is lost in transit (which is very rare, though it can happen), you agree that this store will not be held responsible if the tracking information indicates that the package was “delivered,” which means USPS successfully delivered the package to the specified address.
- International customers agree that their purchase/package does not come with insurance and tracking (beyond the US Border), and no refunds will be issued due to damage, customs seizure, or loss.
- All customers, whether Domestic or International, agree that you are solely responsible for following your own state's/country’s regulations regarding the products you purchase.
- International customers are responsible for paying any import taxes owed.
Contact Information
- Trade Name: Epic Escapes Leisure LIMITED
- Phone Number: 832-812-1056
- Email: OrvaAngela24452@outlook.com
- Physical Address: 5 Eastbourne Rd, Colestocks EX14 2YS, United Kingdom